Route PRTG Network Alerts into ConnectWise Automatically
MSPintegrations connects PRTG to ConnectWise, automatically converting network monitoring alerts into service tickets. Capture issues the moment they're detected and keep your service desk informed without any manual work.
Key Benefits for Your IT Operations
Seamless Alert Management
PRTG alerts automatically become ConnectWise service tickets, ensuring no critical network issue goes unnoticed or untracked.
Accurate Service Ticket Data
Alerts are linked to existing ConnectWise service tickets and updated in real time, improving documentation accuracy and giving your team the context they need for faster resolution.
Efficient Configuration Tracking
PRTG alert data is used to create or update ConnectWise configurations automatically, keeping your asset inventory current as your clients' infrastructure changes.
Use Cases
Proactive Issue Resolution
PRTG alerts for device downtime or network anomalies trigger immediate ConnectWise service ticket creation, ensuring your team responds quickly and clients experience minimal disruption.
Comprehensive Configuration Management
PRTG alerts are automatically associated with existing ConnectWise configurations, or new configurations are created if the device isn't yet in your inventory.
Detailed Alert-to-Ticket Workflow
PRTG alert email data is parsed by MSPintegrations to create ConnectWise service tickets with precise details, so your members have everything they need from the start.
Frequently Asked Questions
How does PRTG connect to ConnectWise?
PRTG sends email alerts to MSPintegrations. MSPintegrations parses those emails and automatically creates or updates ConnectWise service tickets based on your configured rules.
Can existing ConnectWise tickets be updated with new PRTG alerts?
Yes. MSPintegrations identifies the existing service ticket for an ongoing incident and updates it with new information from subsequent PRTG alerts, keeping the full history in one place.
Can new configurations be created automatically from PRTG alerts?
Yes. If PRTG detects a device that doesn't yet have a ConnectWise configuration, MSPintegrations can automatically create it, keeping your asset inventory current.
Built for ConnectWise Users
Purpose-built for IT teams who rely on ConnectWise for managing customer relationships and support.
Designed for the PRTG Ecosystem
Built to integrate effortlessly with PRTG, handling all the edge cases so you don't have to.
Focus on What Matters
Minimize disruptions and free up your team to focus on strategic initiatives and client relationships.
Ready to automate PRTG with ConnectWise?
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