Email2CW
Email to Service Ticket automation for ConnectWise
Stop Copy-Pasting Emails Into Service Tickets
Every email to your support address becomes a service ticket in ConnectWise, automatically. Email2CW parses incoming emails, matches senders to contacts and companies in ConnectWise, and creates properly formatted service tickets with all the details your members need.
Whether you use hosted mailboxes on our infrastructure or connect your existing Microsoft 365 mailboxes, Email2CW just works.
Key Features
Hosted Mailboxes
Create dedicated support mailboxes on our infrastructure. No DNS setup required, start receiving emails in minutes.
Remote Mailboxes
Connect your existing Microsoft 365 or IMAP mailboxes. We poll for new messages and process them automatically.
Smart Company Matching
Automatically link emails to existing contacts and companies in ConnectWise. Create new contacts when needed.
Service Ticket Threading
Reply All Storm Catcher technology prevents duplicate service tickets when multiple people reply to the same thread.
Custom Field Mapping
Use handlebars templates to extract data from emails and populate custom fields on your service tickets.
Advanced Routing
Route emails to different queues based on sender, subject, keywords, or any other criteria you define.
Common Use Cases
Support Email Inbox
Forward your support email to Email2CW. Every customer email becomes a properly formatted service ticket with the right contact, company, and queue assignment.
Vendor Alert Emails
RMM tools, backup systems, and security platforms send alerts via email. Parse these alerts, identify the affected customer and device, and create service tickets with the right priority.
Dedicated Customer Addresses
Give your VIP customers a dedicated email address. All emails to that address automatically route to the correct company with priority handling.
Ready to automate email processing in ConnectWise?
Start your free trial and see how much time Email2CW saves your team.