Route Fortinet Security Alerts into ConnectWise Automatically
MSPintegrations bridges Fortinet's security infrastructure with ConnectWise, automatically converting network and security alerts into actionable service tickets. Eliminate manual data entry and ensure every Fortinet event is logged and managed.
Key Benefits for Your IT Operations
Automated Alert Handling
Fortinet security alerts become ConnectWise service tickets automatically. Save time and improve response efficiency by removing manual ticket creation from your workflow.
Accurate Data and Reporting
Rich data from Fortinet alerts is linked directly to ConnectWise configurations, ensuring accurate records and comprehensive reporting across your managed network devices.
Customizable Workflows
Design workflows that auto-update, close service tickets, or escalate incidents based on Fortinet alert priorities, keeping your team proactive and informed in real time.
Use Cases
Network Performance Monitoring
Fortinet alerts about traffic anomalies or performance issues automatically become ConnectWise service tickets, ensuring all performance problems are addressed promptly and systematically.
Security Incident Management
When Fortinet detects a potential threat, MSPintegrations automatically creates a security incident service ticket in ConnectWise, streamlining your response process and keeping records accurate.
Configuration Management
Fortinet alert data is used to create or update configuration records in ConnectWise, keeping your client asset inventory accurate without any manual effort.
Frequently Asked Questions
How does MSPintegrations identify the right ConnectWise entities from Fortinet alerts?
MSPintegrations analyzes the contents of Fortinet alert emails, extracting identifiers like device serial numbers or IP addresses, and links them to the matching ConnectWise entities.
Can MSPintegrations handle different types of Fortinet alerts?
Yes. MSPintegrations can be configured to parse various Fortinet alert types and convert them into specific service ticket actions or updates in ConnectWise based on your business rules.
Can I trial this integration?
Yes. Sign up for a free trial and test the full integration between Fortinet and your PSA without any commitment.
Built for ConnectWise Users
Purpose-built for IT teams who rely on ConnectWise for managing customer relationships and support.
Designed for the Fortinet Ecosystem
Built to integrate effortlessly with Fortinet, handling all the edge cases so you don't have to.
Focus on What Matters
Minimize disruptions and free up your team to focus on strategic initiatives and client relationships.
Ready to automate Fortinet with ConnectWise?
Start your free trial and see MSPintegrations in action. No credit card required.