Automate Kaseya VSA Alerts into ConnectWise Tickets
MSPintegrations intercepts Kaseya VSA email alerts to automatically create and update service tickets and configurations in ConnectWise, keeping your data accurate and your team focused on resolution.
Key Benefits for Your IT Operations
Accurate Ticket Matching
Every Kaseya VSA alert is correctly matched to the right device and company in ConnectWise, preventing duplicate service tickets and improving response times.
Automated Ticket Lifecycle
When a device goes offline, a service ticket is created automatically. When it comes back online, the original service ticket is found and updated or closed, with no manual intervention required.
Consolidated Alerts
Multiple alerts for the same incident are all linked to a single ConnectWise service ticket, keeping your queue clean and your technicians focused on what matters.
Use Cases
Automatic Service Ticket Creation for Offline Devices
When a monitored device in Kaseya VSA goes offline, MSPintegrations instantly creates a service ticket in ConnectWise with the correct company and device details, so your team can act immediately.
Instant Ticket Updates on Recovery
When a device comes back online, MSPintegrations locates the original service ticket and updates or closes it automatically, keeping your service ticket queue accurate without any technician effort.
Prevent Duplicate Tickets
When Kaseya VSA generates multiple alerts for the same incident, MSPintegrations routes all of them to a single ConnectWise service ticket, eliminating noise and keeping incident management streamlined.
Frequently Asked Questions
Can MSPintegrations create new configurations in ConnectWise?
Yes. When a Kaseya VSA alert arrives for a device that has no matching configuration in ConnectWise, MSPintegrations can automatically create one, keeping your asset records up to date.
How does the integration prevent duplicate tickets?
When multiple alerts for the same incident arrive from Kaseya VSA, MSPintegrations consolidates them into a single ConnectWise service ticket, so your team has one clear place to track and resolve the issue.
What happens when a device comes back online?
MSPintegrations updates the original ConnectWise service ticket when the device recovers, either marking it complete or updating the status, keeping your records accurate without any manual steps.
Built for ConnectWise Users
Purpose-built for IT teams who rely on ConnectWise for managing customer relationships and support.
Designed for the Kaseya VSA Ecosystem
Built to integrate effortlessly with Kaseya VSA, handling all the edge cases so you don't have to.
Focus on What Matters
Minimize disruptions and free up your team to focus on strategic initiatives and client relationships.
Ready to automate Kaseya VSA with ConnectWise?
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