Email2AT allows you to create fully customized inbound email workflows for Autotask.
Extract text using regular expressions and text matching. Create and update any available Autotask API entity (tickets, accounts, configuration items, contracts, billing items, etc).
Use MSPintegrations to intelligently process emails destined for Autotask
Extract text from any part of the email, and use that text to associate a new Autotask ticket to the correct organization, contact, asset, or contract.
When a monitoring tool sends multiple emails over the lifecycle of a single incident, MSPintegrations will associate all the emails to a single Autotask ticket.
If you can dream it, and if the Autotask API supports it, you can build it with MSPintegrations. Create specific workflows for specific problems.
testimonials
"The best tool I have used working in IT since 1999"
u/Servinal // Reddit
With Email2AT, I have been able to automate more processes than with our old email parser. Email2AT gives us access to additional fields. Also, tickets get created faster due to push versus pop account checking.
Email2AT blows away what we have used in the past.
Email2AT is great - no issues. Just gets the job done.
I like the customisability and granularity.
We used to use Autotask's built-in email processor, but switched to Email2AT.
With Email2AT, I can create workflows that were not possible before, which allows me to save time.
Support is super helpful. Every question or idea I have come up with, they have had a solution for. Very impressed.
To a friend in the MSP industry, I would say that Email2AT is a must have for any MSP that uses Autotask and wants to save time, reduce duplicate tickets, and create better working workflows.
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