Build customized email workflows for Autotask

Email2AT allows you to create fully customized inbound email workflows for Autotask.

Extract text using regular expressions and text matching. Create and update any available Autotask API entity (tickets, accounts, configuration items, contracts, billing items, etc).


Use MSPintegrations to intelligently process emails destined for Autotask

Extract Text to Accurately Associate Tickets

Extract text from any part of the email, and use that text to associate a new Autotask ticket to the correct organization, contact, asset, or contract.

Associate Multiple Emails to One Ticket

When a monitoring tool sends multiple emails over the lifecycle of a single incident, MSPintegrations will associate all the emails to a single Autotask ticket.

Build Anything You Can Imagine

If you can dream it, and if the Autotask API supports it, you can build it with MSPintegrations. Create specific workflows for specific problems.


Read what our users have to say...

"The best tool I have used working in IT since 1999"

u/Servinal // Reddit

We used to use Autotask's built-in email processor, but switched to Email2AT.

With Email2AT, I can create workflows that were not possible before, which allows me to save time.

Support is super helpful. Every question or idea I have come up with, they have had a solution for. Very impressed.

To a friend in the MSP industry, I would say that Email2AT is a must have for any MSP that uses Autotask and wants to save time, reduce duplicate tickets, and create better working workflows.

George Dikeakos

The product works great for us! I cannot imagine managing inbound tickets without it. The ability to parse the data and get the information into the ticket the way we need it to saves us hours a month.

There is nothing not to like! Your support has been great and the product just works as advertised.

Jeff Harlan

TPM by United Systems

Email2AT is great - no issues. Just gets the job done.

I like the customisability and granularity.

Marek Slowik

IT Guys

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