Email2aT

Build your fully-customized email workflows for Autotask

Email2AT allows you to create fully-customized inbound email workflows for Autotask.

Extract text using regular expressions and text matching. Create and update any available Autotask API entity (tickets, accounts, configuration items, contracts, billing items, etc).

Read what our users have to say...

It was easy to set up, and quite enjoyable to learn how to get the most out of it.

Email2AT is marvelous! Exactly what we were looking for, it will save 1-1.5 hrs per day for every person in our provisioning team once we finish testing and switch it on for everyone. They're using a shared inbox with 28,000 messages in it (!) and manually selecting the emails relating to their tickets! Email2AT has enabled us to automate email imports into ticket notes.

It was easy to set up, and quite enjoyable to learn how to get the most out of it.

I am very impressed by the rapid response to questions, and especially some bespoke (and unprompted!) development that went on to help what we were doing work better.

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Andrew Hassall
Systems Lead, ITS Technology Group

It was nothing short of astounding. I'd describe it as a Swiss army knife for email interpretation and execution

We used it before, but not in the way we were trying to use it now. Before, whenever we'd have an automatic ticket generated from certain sites, it'd default to being assigned to our company's account rather than the account of the customer. After getting help from Travis to set up the rules in the way we wanted, we don't have to worry about that at all. It honestly saves a lot of time for us. Rather than spending increasing amounts of time on reassigning who each ticket would be billed to, we're able to focus on improving and maintaining the systems we already have. It definitely helps us to meet the needs of our different clients far more easily. It was nothing short of astounding. Travis is an absolute wizard with these systems (which is not surprising given that he created them), but in the process of creating these new rules, he very efficiently explained how it all works and what affects what and what serves what purpose rather than just telling me to do a, b, c, etc. It also helps that he's a very pleasant person who will quickly adjust his explanations based on how much you know about certain topics. I don't think there's a whole lot more to say that hasn't been said. While there is a learning curve with setting rules up to your specifications, it's certainly worth the time. For the purposes that it served me and my company, I'd describe it as a swiss army knife for email interpretation and execution. We used it to, through regex, take in a specific line in an email and then create a ticket that was assigned to the associated client's account. It'd then send an email to us with information on the generated ticket. If that failed, there'd be backups to save the program. However, it can do hundreds of different things depending on what your particular needs are.

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Eric Pilati
Field Technician, Helix Computer Systems

LOVE IT. I recommend it OFTEN on Facebook and Reddit when the question comes up. Extremely powerful on the Email2AT Advanced side.

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Dustin Puryear
CEO, Puryear IT

Email2AT is great - no issues. Just gets the job done.

I like the customisability and granularity.

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Marek Slowik
IT Guys

The product works great for us! I cannot imagine managing inbound tickets without it. The ability to parse the data and get the information into the ticket the way we need it to saves us hours a month.

There is nothing not to like! Your support has been great and the product just works as advertised.

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Jeff Harlan
TPM by United Systems

The product is awesome, couldn’t run my business without it. And the support is top notch.

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Kevin Leonor
BDO Digital

Email2AT is a must have for any MSP that uses Autotask and wants to save time, reduce duplicate tickets, and create better working workflows.

We used to use Autotask's built-in email processor, but switched to Email2AT.

With Email2AT, I can create workflows that were not possible before, which allows me to save time.

Support is super helpful. Every question or idea I have come up with, they have had a solution for. Very impressed.

To a friend in the MSP industry, I would say that Email2AT is a must have for any MSP that uses Autotask and wants to save time, reduce duplicate tickets, and create better working workflows.

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George Dikeakos
leveldesk.com

Email2AT blows away what we have used in the past

With Email2AT, I have been able to automate more processes than with our old email parser. Email2AT gives us access to additional fields. Also, tickets get created faster due to push versus pop account checking.

Email2AT blows away what we have used in the past.

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Scott Gordon
Founder, SBBS