Automate UniFi Alerts into Autotask Tickets
MSPintegrations connects Ubiquiti UniFi to Autotask, automating your workflow from the moment a wireless access point goes offline to the moment it recovers. Stop manually updating tickets and let automation handle the lifecycle.
Key Benefits for Your IT Operations
Instant Ticket Creation
When a UniFi access point or device goes offline, MSPintegrations immediately creates a ticket in Autotask with the correct company and device details, so the right resource can act fast.
Auto-Close on Recovery
When a UniFi device comes back online, MSPintegrations finds the original Autotask ticket and updates or resolves it automatically. Your queue stays clean without any manual follow-up.
Firmware Update Alerts
When a UniFi controller requires a firmware update, MSPintegrations creates a ticket in Autotask assigned to the correct company, so updates are tracked and completed without relying on memory or manual checks.
Use Cases
Proactive Monitoring and Instant Ticketing
As soon as a UniFi access point goes offline, MSPintegrations creates a ticket in Autotask with the customer name, device ID, and issue description. The ticket is automatically associated to the right company and configuration item.
Auto-Closing When Devices Reconnect
When a downed device comes back online, MSPintegrations finds the original ticket and marks it complete. Your resources only focus on unresolved issues.
Simplified Firmware Update Scheduling
UniFi controllers that need software updates automatically generate a Autotask ticket, assigned to the right resource, so maintenance work is tracked and nothing slips through.
Frequently Asked Questions
How does MSPintegrations detect when a UniFi device goes offline?
You configure your UniFi controller to send notification emails to MSPintegrations. When a device goes offline, the controller sends an email, and MSPintegrations interprets it and creates or updates the Autotask ticket.
Can MSPintegrations auto-resolve the ticket when a device reconnects?
Yes. MSPintegrations searches Autotask for the original ticket for that device. If found, it's automatically updated or marked resolved, with no manual follow-up needed.
What if multiple UniFi devices go offline at once?
MSPintegrations creates individual Autotask tickets for each affected device, giving your team clear visibility into exactly which devices need attention.
Can I customize how tickets are assigned to companys?
Yes. MSPintegrations supports flexible assignment rules so tickets always reach the right company and resource automatically. You can control the value for every field on the ticket, including custom fields.
Built for Autotask Users
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
Designed for the Ubiquiti UniFi Ecosystem
Built to integrate effortlessly with Ubiquiti UniFi, handling all the edge cases so you don't have to.
Focus on What Matters
Minimize disruptions and free up your team to focus on strategic initiatives and client relationships.
Ready to automate Ubiquiti UniFi with Autotask?
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