Keep Two PSAs in Sync, Automatically
PSA Sync is a custom solution built for partners who need real-time ticket synchronization between two PSA instances. They can be the same platform or different ones. Collaborate with partner MSPs, survive migrations, and share service desk operations without losing data.
Works between any two PSA instances, same platform or different.
Key Benefits for Your IT Operations
Seamless Partner Collaboration
Connect any two PSA instances so every ticket update in one is instantly reflected in the other. Both teams stay aligned without manual copying or status checks, regardless of which platform each uses.
Accurate Ticket ID Mapping
Each organization's ticket numbers remain intact. MSPintegrations maps updates accurately across instances so both teams can track tickets by their own internal IDs without confusion.
Eliminate Manual Data Entry
Ticket creation, note additions, status changes, and time entries sync automatically between instances. Your team focuses on resolving issues, not duplicating data.
Use Cases
Multi-MSP Client Support
When two MSPs support the same clients, this integration ensures both teams see ticket updates instantly. One team may use Autotask, the other a different platform. No communication gaps either way.
Outsourced Service Desk
When part of your service desk is handled by a partner MSP using a different PSA, the integration keeps your Autotask tickets in sync with real-time updates, status changes, and resolutions, without requiring access to the partner system.
PSA Migrations
Migrating from one PSA to Autotask? MSPintegrations keeps both in sync throughout the transition so no ticket data is lost and your team can cut over at their own pace.
Frequently Asked Questions
Do both PSAs need to be the same platform?
No. PSA Sync works between any two supported PSA instances. You could sync Autotask with Autotask, or Autotask with a completely different platform. It is configured specifically for your partner relationship.
How does the sync work technically?
Each PSA sends email or webhook notifications when a ticket is updated. MSPintegrations intercepts these, identifies the corresponding ticket in the partner PSA, and applies the update automatically. No manual data entry required on either side.
Will ticket IDs be preserved on both sides?
Yes. MSPintegrations maps updates using each organization's own ticket numbers so both teams can track tickets by their internal IDs without confusion, even when the two PSAs use different numbering systems.
Can I control which tickets get synchronized?
Yes. You configure your Autotask notification rules to control which ticket events are sent to MSPintegrations. Only the relevant tickets are synchronized, keeping the exchange focused and controlled.
Is this available as a self-serve product?
PSA Sync is a custom solution developed for partners with a specific need. Contact us to discuss your situation and we will design the right configuration for your workflow.
Built for Autotask Users
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
Works Across PSA Platforms
Sync Autotask with any other supported PSA. Same platform or different, we handle the mapping on both sides.
Focus on What Matters
Minimize disruptions and free up your team to focus on strategic initiatives and client relationships.
Ready to automate PSA Sync with Autotask?
Start your free trial and see MSPintegrations in action. No credit card required.