Route PRTG Network Alerts into Autotask Automatically
MSPintegrations connects PRTG to Autotask, automatically converting network monitoring alerts into tickets. Capture issues the moment they're detected and keep your service desk informed without any manual work.
Key Benefits for Your IT Operations
Seamless Alert Management
PRTG alerts automatically become Autotask tickets, ensuring no critical network issue goes unnoticed or untracked.
Accurate Ticket Data
Alerts are linked to existing Autotask tickets and updated in real time, improving documentation accuracy and giving your team the context they need for faster resolution.
Efficient Configuration Item Tracking
PRTG alert data is used to create or update Autotask configuration items automatically, keeping your asset inventory current as your clients' infrastructure changes.
Use Cases
Proactive Issue Resolution
PRTG alerts for device downtime or network anomalies trigger immediate Autotask ticket creation, ensuring your team responds quickly and clients experience minimal disruption.
Comprehensive Configuration Item Management
PRTG alerts are automatically associated with existing Autotask configuration items, or new configuration items are created if the device isn't yet in your inventory.
Detailed Alert-to-Ticket Workflow
PRTG alert email data is parsed by MSPintegrations to create Autotask tickets with precise details, so your resources have everything they need from the start.
Frequently Asked Questions
How does PRTG connect to Autotask?
PRTG sends email alerts to MSPintegrations. MSPintegrations parses those emails and automatically creates or updates Autotask tickets based on your configured rules.
Can existing Autotask tickets be updated with new PRTG alerts?
Yes. MSPintegrations identifies the existing ticket for an ongoing incident and updates it with new information from subsequent PRTG alerts, keeping the full history in one place.
Can new configuration items be created automatically from PRTG alerts?
Yes. If PRTG detects a device that doesn't yet have a Autotask configuration item, MSPintegrations can automatically create it, keeping your asset inventory current.
Built for Autotask Users
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
Designed for the PRTG Ecosystem
Built to integrate effortlessly with PRTG, handling all the edge cases so you don't have to.
Focus on What Matters
Minimize disruptions and free up your team to focus on strategic initiatives and client relationships.
Ready to automate PRTG with Autotask?
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