Automate Kaseya VSA Alerts into Autotask Tickets
MSPintegrations intercepts Kaseya VSA email alerts to automatically create and update tickets and configuration items in Autotask, keeping your data accurate and your team focused on resolution.
Key Benefits for Your IT Operations
Accurate Ticket Matching
Every Kaseya VSA alert is correctly matched to the right device and company in Autotask, preventing duplicate tickets and improving response times.
Automated Ticket Lifecycle
When a device goes offline, a ticket is created automatically. When it comes back online, the original ticket is found and updated or closed, with no manual intervention required.
Consolidated Alerts
Multiple alerts for the same incident are all linked to a single Autotask ticket, keeping your queue clean and your technicians focused on what matters.
Use Cases
Automatic Ticket Creation for Offline Devices
When a monitored device in Kaseya VSA goes offline, MSPintegrations instantly creates a ticket in Autotask with the correct company and device details, so your team can act immediately.
Instant Ticket Updates on Recovery
When a device comes back online, MSPintegrations locates the original ticket and updates or closes it automatically, keeping your ticket queue accurate without any technician effort.
Prevent Duplicate Tickets
When Kaseya VSA generates multiple alerts for the same incident, MSPintegrations routes all of them to a single Autotask ticket, eliminating noise and keeping incident management streamlined.
Frequently Asked Questions
Can MSPintegrations create new configuration items in Autotask?
Yes. When a Kaseya VSA alert arrives for a device that has no matching configuration item in Autotask, MSPintegrations can automatically create one, keeping your asset records up to date.
How does the integration prevent duplicate tickets?
When multiple alerts for the same incident arrive from Kaseya VSA, MSPintegrations consolidates them into a single Autotask ticket, so your team has one clear place to track and resolve the issue.
What happens when a device comes back online?
MSPintegrations updates the original Autotask ticket when the device recovers, either marking it complete or updating the status, keeping your records accurate without any manual steps.
Built for Autotask Users
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
Designed for the Kaseya VSA Ecosystem
Built to integrate effortlessly with Kaseya VSA, handling all the edge cases so you don't have to.
Focus on What Matters
Minimize disruptions and free up your team to focus on strategic initiatives and client relationships.
Ready to automate Kaseya VSA with Autotask?
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