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  • Author: Travis Austin

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Having trouble forwarding messages from Microsoft Office 365 to Email2AT?

It appears that Microsoft recently made a change to Office 365 security. This change ...

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Email2AT

How to embed a special email address in an Autotask notification to close, re-open, or escalate a ticket

...

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Email2AT

Autotask Ticket Descriptions Losing Line Breaks

After Autotask’s recent release of version 2020.2, you may notice that editing a ticket ...

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Email2AT

Email2AT Expression Builder Update

If you have created custom workflows in Email2AT Advanced, you have likely spent time ...

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Announcements

Autotask TLS v1.2

On December 22, 2016, Autotask announced an imminent change to the TSL Protocol used for ...

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Email2AT

Email2AT support for Problem Management features?

With the new release of Autotask’s Problem Management features, a number of Email2AT users ...

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Announcements

Updated URL for LiveLinks

We’ve made some changes to our URL structure, and they require that your LiveLinks ...

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Announcements

Update to the Configuration Item Manager

Last year, we released the Configuration Item Manager for Autotask. Hundreds of users have taken ...

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Announcements, Email2AT

Route Messages Based on Reply-To Address Instead of From Address

Several users have asked that we add the ability to route an inbound email ...

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Announcements, Email2AT

An Update to Client Portal Ticket Notes

A few months ago, we released a very cool feature which used the client ...

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