After Autotask’s recent release of version 2020.2, you may notice that editing a ticket that was created from the Autotask API will cause all the newline characters to be lost. When this happens, the paragraphs become one big paragraph and the ticket description becomes difficult to read. This affects all Autotask API integrations that create

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If you have created custom workflows in Email2AT Advanced, you have likely spent time creating expressions to filter your messages. We’ve just released a new expression builder to make that process much easier. Check out the details: And here’s some more information that shows how your existing expressions can be used in the new expression builder:

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On December 22, 2016, Autotask announced an imminent change to the TSL Protocol used for the Autotask Webservices API. Autotask users were greeted at login with the following Important Notice: Several users have contacted us to inquire as to whether Autotask’s change will affect the MSPintegrations product line, including Email2AT. We have confirmed that our systems are

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With the new release of Autotask’s Problem Management features, a number of Email2AT users have asked if we’ll be supporting the new “Ticket Type” field in Email2AT. Basically, they want to know if they can have Email2AT create “Problem” or “Incident” tickets for their users. The short answer is that we do not have plans

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