If you have created custom workflows in Email2AT Advanced, you have likely spent time creating expressions to filter your messages. We’ve just released a new expression builder to make that process much easier. Check out the details: And here’s some more information that shows how your existing expressions can be used in the new expression builder:

​Read More

On December 22, 2016, Autotask announced an imminent change to the TSL Protocol used for the Autotask Webservices API. Autotask users were greeted at login with the following Important Notice: Several users have contacted us to inquire as to whether Autotask’s change will affect the MSPintegrations product line, including Email2AT. We have confirmed that our systems are

​Read More

With the new release of Autotask’s Problem Management features, a number of Email2AT users have asked if we’ll be supporting the new “Ticket Type” field in Email2AT. Basically, they want to know if they can have Email2AT create “Problem” or “Incident” tickets for their users. The short answer is that we do not have plans

​Read More

We’ve made some changes to our URL structure, and they require that your LiveLinks be updated. In your Autotask, navigate to the Admin tile and choose LiveLink Designer. Edit any MSPintegrations LiveLinks and change the URL from https://www.mspintegrations.com/ to https://secure.mspintegrations.com/. As always, if you have questions, let us know! Step 1: Navigate to Admin and

​Read More