Unparalleled Expertise in the MSP Landscape
Established in 2008 with a core focus on engineers, we bring unmatched expertise in navigating the complex intricacies of the Managed Service Provider (MSP) environment. Our mission has always been rooted in the need for seamless email interactions between MSPs and their customers. With this goal in mind, we developed the industry's first hosted email parser specifically tailored for Autotask. Over a decade later, we continue to perfect and evolve this offering to meet the changing needs of our diverse clientele.
A Client Base as Diverse as Our Solutions
Our customer range spans the spectrum from individual-operated MSPs to some of the industry's most significant vendors—partners you're likely already doing business with. Our extensive solutions portfolio enables MSPs, vendors, channel executives, and IT service companies to automate essential yet routine tasks, elevating their customer service standards in the process.
Solving Real-world Challenges
For companies that rely on third-party tools lacking native Autotask integration, manually managing email alerts becomes a costly and time-consuming endeavor. Our hosted email parser revolutionizes this aspect by ingesting alert emails and automating ticket creation or updates within Autotask. This capability allows for tight integrations even with systems that don't inherently support Autotask APIs, saving both time and labor costs.
Comprehensive API Automation
Beyond the email parser, we offer a wide array of automation solutions that leverage the extensive range of available Autotask API calls. These include creating, updating, and querying for tickets, accounts, contacts, configuration items, invoices, services, notes, to-dos, and time entries. By empowering our customers to use every exposed Autotask API call, we provide them with unparalleled control and efficiency, from automating recurring service contracts to generating time entries.
Thank you for considering us as your go-to solution for all your MSP needs. We are committed to driving innovation, reducing complexity, and delivering value to help you achieve unparalleled success.