Pricing | Email Parsing | Email Parsing & Scheduled Tasks | Enterprise |
|---|---|---|---|
Price per Month | $199 USD £239.00 GBP 275,00 € EUR | $299 USD £339.00GBP 375,00 € EUR | Starting at $1,000 /mo USD |
Onboarding Fee | No Charge | No Charge | $2,500 - $5,000 USD |
Custom Implementations | $250 - $2,500 USD | $250 - $2,500 USD | $250 - $2,500 USD |
Commitment | No Commitment. Requires 30 days notice to cancel | No Commitment. Requires 30 days notice to cancel | Annual Commitment |
Uses
Uses | Email Parsing | Email Parsing & Scheduled Tasks | Enterprise |
|---|---|---|---|
Create Autotask tickets for emails sent by customers | |||
Create Autotask tickets for emails sent by vendors | |||
Create Autotask tickets for emails sent by automated systems | |||
Integrate customer ticketing systems to your Autotask using email | |||
Associate multiple emails to a single ticket | |||
Close a related ticket when an "online" alert is received | |||
Associate ticket to Autotask asset based on serial number of device | |||
Process web form submissions and associate to Autotask contact | |||
Create ticket for voicemail notification, associated to correct Autotask contact | |||
Automatically extend recurring services contracts | Cell | ||
Create recurring tickets based on dynamic query criteria | Cell | ||
Create automated followup for events in Autotask | Cell |
Email Processing Features
Feature | Email Parsing | Email Parsing & Scheduled Tasks | Enterprise |
|---|---|---|---|
Use mailboxes hosted by MSPintegrations | |||
Create hosted domains | |||
Create custom hosted domains | |||
Create mailboxes with dynamic mailbox names | |||
Connect to Microsoft Office 365 | |||
Connect to IMAP Email Service | |||
Automatically journal emails to Autotask CRM | |||
Use all available Autotask API calls | |||
Process email attachments |
Support & Implementation Services
Services | Email Parsing | Email Parsing & Scheduled Tasks | Enterprise |
|---|---|---|---|
Email Support | |||
Phone Support | Cell | Cell | |
Custom Implementations | Project Fee Required | Project Fee Required | Project Fee Required |
Enterprise Features
Services | Email Parsing | Email Parsing & Scheduled Tasks | Enterprise |
|---|---|---|---|
Connect to multiple Autotask databases | Cell | Cell | |
Dedicated Environment (segregated from other customers) | Cell | Cell | |
Self-Hosted Environment | Cell | Cell | |
Bespoke Contract, Compliance, and Legal Review | Cell | Cell | |
Net Terms Billing | Cell | Cell | |
Data Residency Requirements | Cell | Cell | |
Data Export | Cell | Cell | |
Single-Sign-On (SSO) Integration | Cell | Cell |