The Power of Parsing
Email2AT is a powerful parsing tool that can cross reference and update tickets in Autotask from client support emails, voicemails, and automated alerts.
Using regular expressions, text matching, and custom Autotask queries, tickets are associated with the correct account and customer every time.
No more time dedicated to fixing tickets.
Close Tickets Automatically
When your monitoring system alerts you of a device offline, Email2AT ensures a ticket is created for the correct account and configuration item.
When the problem is resolved, the correct ticket is updated and closed.
No more manual intervention to close tickets.
Use any available Autotask API object. Create, query, or update tickets, accounts, contacts, configuration and billing items, contracts, tasks, etc. Email2AT exposes every single Autotask API entity, giving you more possibilities and more control. With boolean logic you can extend far beyond whats available in Autotask.
Poll Remote Mailboxes
Email2AT can login to any IMAP or Microsoft Office 365 mailbox to ingest email messages with no need to forward emails.
Full access to all Email2AT features