Last year, we released the Configuration Item Manager for Autotask. Hundreds of users have taken advantage of this great product, and today it just got better – it supports creating new configuration items! Originally, the Configuration Item Manager was only able to update existing configuration items. Today, we’re happy to say we’ve added support to create

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A few months ago, we released a very cool feature which used the client access portal to add notes to tickets. We also introduced a couple bugs in the process. I am thrilled to announce that these bugs have since been fixed. New Contacts Created when “Auto Create Contacts” is Disabled A number of users

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When we first started using Email2AT ourselves, it didn’t take long to realize that our own internal Autotask account was going to be bombarded with contacts. Every time we received an email from someone that Email2AT couldn’t associate to another Account, we’d get a new contact created for our own account. After a few months

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