Autotask will deprecate their WebServices API version 1.5 effective December 31, 2021. If you rely on any third-party integrations with Autotask, it’s imperative that you check to be certain they are using the Autotask WebServices API version 1.6 or the Autotask REST API. Any integrations that don’t move to the new API will be affected
It appears that Microsoft recently made a change to Office 365 security. This change prevents any Office 365 mailbox or shared mailbox from forwarding its email to an outside system. If your current Email2AT setup involves Microsoft Office 365 forwarding mail to Email2AT, you will need to create a new Outbound Security Policy in Microsoft
After Autotask’s recent release of version 2020.2, you may notice that editing a ticket that was created from the Autotask API will cause all the newline characters to be lost. When this happens, the paragraphs become one big paragraph and the ticket description becomes difficult to read. This affects all Autotask API integrations that create
If you have created custom workflows in Email2AT Advanced, you have likely spent time creating expressions to filter your messages. We’ve just released a new expression builder to make that process much easier. Check out the details: And here’s some more information that shows how your existing expressions can be used in the new expression builder: If
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