With the new release of Autotask’s Problem Management features, a number of Email2AT users have asked if we’ll be supporting the new “Ticket Type” field in Email2AT. Basically, they want to know if they can have Email2AT create “Problem” or “Incident” tickets for their users. The short answer is that we do not have plans
We’ve made some changes to our URL structure, and they require that your LiveLinks be updated. In your Autotask, navigate to the Admin tile and choose LiveLink Designer. Edit any MSPintegrations LiveLinks and change the URL from https://www.mspintegrations.com/ to https://secure.mspintegrations.com/. As always, if you have questions, let us know! Step 1: Navigate to Admin and
Last year, we released the Configuration Item Manager for Autotask. Hundreds of users have taken advantage of this great product, and today it just got better – it supports creating new configuration items! Originally, the Configuration Item Manager was only able to update existing configuration items. Today, we’re happy to say we’ve added support to create
Several users have asked that we add the ability to route an inbound email based on the “Reply-To” address of the message instead of the “From” address. This is now available:
A few months ago, we released a very cool feature which used the client access portal to add notes to tickets. We also introduced a couple bugs in the process. I am thrilled to announce that these bugs have since been fixed. New Contacts Created when “Auto Create Contacts” is Disabled A number of users
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