Simplify Ubiquiti UniFi Management in Autotask with Automated Ticketing
MSPintegrations seamlessly connects Ubiquiti UniFi with Autotask, automating your workflow from the moment a wireless access point (WAP) goes offline to when the problem is resolved. Stop wasting time manually updating tickets—let us handle the automation, so your team can focus on high-value tasks.Key Benefits for Your IT Operations
🚀 Automate Ticket Creation and Updates
- When a UniFi wireless access point (WAP) or device goes offline, MSPintegrations instantly identifies the relevant device and creates a ticket in Autotask for the right customer.
- No more missed alerts—each downtime incident is tracked from the start.
🔄 Auto-Close Tickets When Devices Recover
- Once the UniFi WAP or device comes back online, MSPintegrations finds the original ticket in Autotask and updates or resolves it automatically, ensuring complete ticket lifecycle tracking.
📋 Simplify Software Update Management
- When a UniFi controller requires a firmware update, MSPintegrations automatically generates a ticket in Autotask and assigns it to the appropriate organization, ensuring updates are tracked without delays.
How MSPintegrations Enhances Your UniFi-Autotask Workflow
- Proactive Monitoring & Instant Ticketing: As soon as UniFi devices encounter issues, your Autotask system is updated with all relevant details.
- Eliminate Manual Data Entry: Automatically assign tickets to the right organization based on UniFi events, reducing human error.
- Seamless Resolution Workflow: Tickets close or update themselves when the issue resolves, providing smooth documentation for compliance and internal reporting.
- Save Time on Routine Updates: Automate software update management to keep UniFi controllers up-to-date with minimal technician involvement.
Why Choose MSPintegrations?
🔧 Tailored for Autotask Users:
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
📶 Designed for UniFi Ecosystem:
Built to integrate effortlessly with UniFi devices, controllers, and firmware updates.
💼 Focus on What Matters:
Minimize disruptions and free up your engineers to focus on strategic initiatives.
Get Started Today: Automate UniFi Alerts in Autotask
Sign up for a FREE trial and see how easy it is to transform your UniFi-Autotask workflows. MSPintegrations is the key to smoother ticket management, fewer manual tasks, and faster problem resolution.
Frequently Asked Questions (FAQ)
Q: How does MSPintegrations identify which customer a UniFi alert belongs to?
A: Our platform maps UniFi devices to Autotask customers using pre-configured rules to ensure the right ticket goes to the correct organization.
Q: What happens if a UniFi device comes back online?
A: MSPintegrations will locate the original ticket in Autotask and either mark it as resolved or update it with the latest status, eliminating the need for manual follow-ups.
Q: Can I customize how tickets are created or assigned?
A: Yes, MSPintegrations offers flexible rules and workflows, so you can decide how alerts and updates are routed within Autotask.
See MSPintegrations in Action
Get instant value with automated UniFi alerts and ticket management in Autotask. Start your FREE trial today and reduce time spent on manual ticketing.