Stop Creating Tickets Manually
MSPintegrations turns emails into tickets, runs tasks on schedule, and reacts to PSA events, automatically.
MSPs Waste Hours on Manual Work Every Week
Your technicians are too busy copy-pasting emails into tickets, manually routing alerts, and running repetitive tasks. MSPintegrations eliminates that busywork so your team can focus on what matters, solving problems and serving customers.
Three Pillars of MSP Automation
Everything you need to automate your service desk operations.
Email Processing
Automatically convert emails into tickets with smart sender matching, threading, and routing. Support hosted mailboxes or connect to your existing Microsoft 365.
Learn moreScheduled Tasks
Run recurring automations on a schedule, hourly, daily, or custom cron expressions. Perfect for SLA monitoring, batch updates, and scheduled reports.
Learn moreWorkflows
React to PSA events in real-time. When tickets, companies, or contacts change, trigger automated workflows with 35+ built-in actions.
Learn moreWorks With Your PSA
Deep integration with the leading Professional Services Automation platforms.
How It Works
Get started in three simple steps.
Connect Your PSA
Link your Autotask, ConnectWise, or HaloPSA account with secure API credentials. Takes just a few minutes.
Configure Rules
Set up mailboxes, define routing rules, and configure workflow triggers using our visual builder.
Automate
Let MSPintegrations handle the rest. Emails become tickets, tasks run on schedule, and events trigger actions, automatically.
See It In Action
Watch how MSPintegrations turns incoming data into actionable tickets.
Trusted by MSPs Worldwide
See what our customers have to say.
Email2AT is great - no issues. Just gets the job done. I like the customisability and granularity.
The product works great for us! I cannot imagine managing inbound tickets without it. The ability to parse the data and get the information into the ticket the way we need it to saves us hours a month. There is nothing not to like! Your support has been great and the product just works as advertised.
The product is awesome, could not run my business without it. And the support is top notch.
We used to use Autotask's built-in email processor, but switched to Email2AT. With Email2AT, I can create workflows that were not possible before, which allows me to save time. Support is super helpful. Every question or idea I have come up with, they have had a solution for. Very impressed. To a friend in the MSP industry, I would say that Email2AT is a must have for any MSP that uses Autotask and wants to save time, reduce duplicate tickets, and create better working workflows.
With Email2AT, I have been able to automate more processes than with our old email parser. Email2AT gives us access to additional fields. Also, tickets get created faster due to push versus pop account checking. Email2AT blows away what we have used in the past.
Email2AT is marvelous! Exactly what we were looking for, it will save 1-1.5 hrs per day for every person in our provisioning team once we finish testing and switch it on for everyone. They are using a shared inbox with 28,000 messages in it and manually selecting the emails relating to their tickets. Email2AT has enabled us to automate email imports into ticket notes. It was easy to set up, and quite enjoyable to learn how to get the most out of it. I am very impressed by the rapid response to questions, and especially some bespoke development that went on to help what we were doing work better.
LOVE IT. I recommend it OFTEN on Facebook and Reddit when the question comes up. Extremely powerful on the Email2AT Advanced side.
We used it before, but not in the way we were trying to use it now. Before, whenever we had an automatic ticket generated from certain sites, it would default to being assigned to our company account rather than the customer account. After getting help from Travis to set up the rules in the way we wanted, we do not have to worry about that at all. It honestly saves a lot of time for us. Rather than spending increasing amounts of time reassigning who each ticket would be billed to, we are able to focus on improving and maintaining the systems we already have. It definitely helps us meet the needs of our different clients far more easily. For our purposes, I would describe it as a Swiss army knife for email interpretation and execution.
The best tool I have used working in IT since 1999.
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Join hundreds of MSPs who have transformed their operations with MSPintegrations.