Email2AT is great - no issues. Just gets the job done.
I like the customisability and granularity.
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Email2aT
Email2AT allows you to create fully-customized inbound email workflows for Autotask.
Extract text using regular expressions and text matching. Create and update any available Autotask API entity (tickets, accounts, configuration items, contracts, billing items, etc).
Email2AT is great - no issues. Just gets the job done.
I like the customisability and granularity.
The product works great for us! I cannot imagine managing inbound tickets without it. The ability to parse the data and get the information into the ticket the way we need it to saves us hours a month.
There is nothing not to like! Your support has been great and the product just works as advertised.
LOVE IT. I recommend it OFTEN on Facebook and Reddit when the question comes up. Extremely powerful on the Email2AT Advanced side.