When a customer replies to an Autotask notification, Email2AT can add that reply as a ticket note to an existing ticket. Email2AT can also modify the status of that ticket. Many users configure a workflow rule to send a notification to the ticket’s assigned resource when that ticket status is changed, but that used to

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We just added a feature that we’re VERY excited about! When you receive an email in your Microsoft Outlook inbox that belongs in Autotask, you can now move it to Autotask with ONE click and NO pop-up windows. Here’s how to set it up. In Microsoft Outlook 2010, navigate to the “Home” tab of the

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Email2AT uses specific logic to determine which Contact and Account a new Ticket should be assigned to. This logic relies on the “Email Address” field of Contacts, as well as the “Web Site” field of Accounts. Email2AT will now also include a user-defined field called “Email2AT Addresses” for Contacts, and “Email2AT Domains” for Accounts. Here’s

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Have you ever needed to update many Configuration Items at a single time? With the new Configuration Item Manager for Autotask, you can! All MSPintegrations.com users have access to this new tool right from within their MSPintegrations.com account. Simply login, click the link for the tool, and then authenticate to your Autotask. You’ll get a

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